Privacy Policy

Overview

This Privacy Policy explains how Master Spas of California ("we," "us," or "our") collects, uses, and protects information you provide through this website (www.masterspasofcalifornia.com). This policy covers this website only. It does not cover masterspas.com or any other Master Spas dealer's website.

Information We Collect

When you submit an inquiry through our contact form, we collect the information you choose to provide: first name, last name, phone number, email address, ZIP code, product interest, and any message you write. First name, phone number, and ZIP code are required to submit the form; the other fields are optional.

When you submit an inquiry, we also automatically attach some basic information about your visit to that inquiry: how long you spent on the site, which pages you viewed, and how you arrived here (for example, a search engine, another website, or a specific ad or campaign link). This helps our team understand what you're interested in before we follow up. This visit record (pages viewed, time on each page, clicks, and arrival source) is kept in your own browser and is attached to your inquiry only when you submit a form. It is never sent anywhere otherwise. This particular record is built by the site itself, not by Google Analytics, and it is separate from the analytics described below.

We also use Google Analytics to understand how visitors use this website. See "Analytics & Cookies" below for details.

Analytics & Cookies

We use Google Analytics to understand overall site traffic and which pages are useful to visitors (things like which pages you view and how you found this site). Google Analytics uses cookies to do this and may collect your IP address and general device/browser information. We do not use this data to identify you personally.

You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings. Learn more about how Google handles this data in Google's Privacy Policy.

We also use advertising services from Meta and Google. Their cookies record which pages you visited so we can measure how our ads perform and show ads to people with similar interests. We do not give them your name, phone number or email address.

You can opt out using the Do Not Sell or Share My Personal Information link in our footer. We also honour the Global Privacy Control signal automatically if your browser sends one.

How We Use Your Information

We use the information you submit to:

• Respond to your inquiry or quote request
• Contact you by phone, text, or email about your inquiry
• Provide information about products, pricing, and financing you've asked about

We do not sell your personal information to third parties. We do use service providers to host this website and to deliver and store your inquiry so our team can respond to it. They handle it only on our behalf and never for their own purposes.

Text Messages & Phone Calls

By submitting your phone number through our contact form, you agree that Master Spas of California may contact you by phone call or text message at that number regarding your inquiry, including using an autodialer or pre-recorded messages. Consent is not a condition of purchase. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop calling by telling us directly.

Data Retention

We retain inquiry information for as long as reasonably necessary to respond to you and maintain our business records, such as sales and service history. You can request that we delete your information at any time; see "California Privacy Rights" below.

California Privacy Rights

As a California business, we honor requests consistent with the California Consumer Privacy Act (CCPA). Depending on your state of residence, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of the sale or sharing of personal information. We do not sell your personal information. We do use advertising and analytics services whose cookies record which pages you visit, which California law treats as sharing — see "Analytics & Cookies" above for how to opt out. To make a request, contact us using the information below.

Children's Privacy

This website is intended for adults shopping for hot tubs, swim spas, and related products. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Questions about this policy, or requests regarding your information, can be sent to:

Master Spas of California
270 N. Brea Blvd
Brea, CA 92821
(657) 295-1300
info@masterspasofcalifornia.com